- Click on the Front Desk icon.
- Now click on Reservations.
- Once you find the reservation you’re looking for, click on it.
- Scroll down, find the View Reservation button and click on it.
- Once you’ve been redirected to this page, click on Payment Records.
- Now click on Add New.
- Once you’re here, click on the Payment button.
- Once the dropdown appears, click on Refund.
- After filling in the necessary information, click on Add new.
