---
title: How to claim an item as lost in Spoonbill PMS.
description: "- Click on the **Guests** icon.   ![](https://spoonbill.al/wp-content/uploads/2025/09/1-20-300x135.png)   - Once this dropdown menu appears, click on **Lost & Found**.   ![](https://spoonbill.al/wp-content/uploads/2025/09/2-20-300x136.png)   - Once you've been redirected to this page, click on the **Copy link **button.   ![](https://spoonbill.al/wp-content/uploads/2025/09/3-18-300x135.png)   - After…"
url: "https://spoonbill.al/docs/how-to-claim-an-item-as-lost-in-spoonbill-pms/"
updated: "2025-09-23"
category: Guests
---

# How to claim an item as lost in Spoonbill PMS.

- Click on the **Guests** icon.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/1-20-300x135.png)

 

- Once this dropdown menu appears, click on **Lost & Found**.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/2-20-300x136.png)

 

- Once you've been redirected to this page, click on the **Copy link **button.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/3-18-300x135.png)

 

- After copying the link, open a new tab and paste it into the browser. You will be redirected to this page, where you need to click on the “Lost Items?” button.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/4-19-300x147.png)

 

- After clicking on it, you will be redirected here.
  This form allows you to submit details about a lost item so the hotel can track and manage it. Fill in the required fields:

  - **Title** – a short name for the item (e.g., *Black Wallet*).
  - **Photo** – upload a picture of the item if available.
  - **Description** – more details about the item (e.g., *Leather wallet with ID and credit cards inside*).
  - **When did you lose the item?** – date and time the item was lost.
  - **Where did you lose the item?** – select the general location (e.g., *Lobby, Restaurant, Room 205*).
  - **Contact details** – provide your name, phone, and email so the staff can reach you if the item is found.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/5-13-300x147.png)

 

- After you've filled in all of the necessary information, click on **Save**.

 

![](https://spoonbill.al/wp-content/uploads/2025/09/6-11-300x146.png)