Front Desk
How to filter reservations in Spoonbill PMS.
Last Updated: 08/05/2025Filtering reservations means sorting or narrowing down booking data based on specific criteria like date, room type, status, or guest name. This helps staff quickly find the information they need without searching through every reservation. It is important because it saves time, reduces errors, and improves guest service by allowing hotel staff to manage bookings more efficiently and respond faster to guest inquiries. Click on Front Desk. Click on Reservation List. This is the List of Reservations page . Here you can search for reservations using different criteria such as reservation number, guest last name, booking reference, invoice number, board type, reservation status, date range, partner, price type, and more. After entering the desired filters, click on the Filter button . The table below will now display only the reservations that match the filter criteria you selected.
How to use the group reservation feature on Spoonbill PMS.
Last Updated: 19/04/2025While group reservations can be made manually, the Group Reservation feature on Spoonbill PMS speeds up the process by allowing you to book multiple rooms under one reservation more efficiently. It’s a quicker and more convenient way to handle group bookings. Click on Add New. Click on Add group reservation. Fill in the mandatory fields (Check in & Check out, Contact person). You can also add a Partner. Select the specific Rooms for each Room type using the dropdown menus. Choose a Rating plan, specify the number of Guests for each Room type, and review the Total Price for the Group reservation. Then click the Save & Continue button. After clicking on the Save & Continue button you will be redirected to a new page. Scroll down and you can see the Rooms you have reserved and their information (Room # , Rating Plan, Guest Types and Price ). The last step is to click on the Save & Continue button once again and the reservation will be complete with all the necessary information.
How to use Room Closure on Spoonbill PMS.
Last Updated: 12/02/2025Room closure is an important feature in the Spoonbill PMS, allowing you to temporarily block rooms from being booked. Whether you’re closing rooms for maintenance or other reasons, this guide will walk you through the process of marking rooms as closed. By following these steps, you’ll ensure that closed rooms are properly managed and not included in availability searches, helping streamline operations and avoid booking errors. Let’s get started with the steps below. Click on the Front Desk icon. After the menu pops up click on Reservations. When you get to this section click on the Room Closure. After clicking on Room Closure a form will pop up, in this form you can choose the room you want to close, define the time period and also give a description about the room closure, after entering the information just click on Add New. After clicking on Add New you will the Room Closure will appear on the calendar. To re-open the room you must click on the Room Closure on the calendar and the form you completed earlier will appear with the information you entered, just click on Re-Open Room.
How to change the status or cancel reservation on Spoonbil PMS.
Last Updated: 08/05/2025“Change Status of a Reservation” allows staff to update a booking’s progress—such as confirmed, checked-in, or completed—so that room availability, guest activity, and operations stay accurate and up to date. “Cancel Reservation” removes a booking when a guest decides not to stay or a mistake occurs, freeing the room for others and applying any necessary cancellation policies. Both actions are crucial for smooth hotel operations, preventing overbooking, ensuring accurate reporting, and enhancing the guest experience. Click on the Front Desk icon. After the menu pops up click on Reservations. When you get to this section go ahead and click on Go To Date, enter the reservation date, and click on the button with the arrow icon. The reservation will display on the Calendar, click on the reservation. After clicking on the reservation the Reservation Details will pop up, scroll down until you reach the section that displays the Status of reservation. The actual Status of this reservation is “Reserved’ , to change the status you must click on the button which displays “Reserved”. After clicking on it the options which determine the status of the reservation will display, you can click on any of them to change the status of the reservation. In this section you can also Cancel the Reservation, just click on Cancel Reservation.
How to make a reservation on Spoonbill PMS.
Last Updated: 14/04/2025This guide will take you through the steps of making a reservation in the front desk system of Spoonbill PMS. By following these instructions, you’ll learn how to quickly and accurately enter a new reservation, ensuring all relevant guest information is properly recorded. This process is designed to help you streamline bookings, providing a seamless experience for both you and your guests. Let’s get started with the steps below. Click on the Front Desk icon. After the menu pops up click on Reservations. When you get to this section click on Add New. After clicking on Add New a menu will pop up. You can choose the type of reservation that fits your purpose, on this example we want to click on Add Reservation. You will come across this from where you have to fill in the date of Check in & Check out, the Partner (if the reservation is made on the basis of a partner) and the Contact person. The reservation cannot be made without a Contact Person, so if the Contact Person is not registered in advance, you must register them at this stage by clicking on the icon with the plus (+) sign. You will come across this form where you have to fill in the information of the Contact Person (the spaces with the red mark (*) must be filled in, while the other information is optional). After completing it, click on Add New. Click on Save & Continue. After clicking on Save & Continue you will have the opportunity to fill in other information about the reservation, such as: Room type, Room, Rating plan, Guest types. When you select a Room type and click on Room only the free rooms belonging to that Room type will be displayed. If you are sure the information you have entered is correct you must click on After clicking on Reserve the fields where you fill in the information become empty and you have the option to add another room to this reservation.