About Spoonbill PMS

At Spoonbill, we believe in simplifying property management for hotels, guesthouses, and vacation rentals. As a product of Elite Travel Group, a leader in the travel and hospitality industry, we leverage our deep industry knowledge to provide innovative solutions tailored to the unique needs of property managers.

Who we are?

At Spoonbill PMS, we believe in simplifying property management for hotels, guesthouses, and vacation rentals. As a product of Elite Travel Group, a leader in the travel and hospitality industry, we leverage our deep industry knowledge to provide innovative solutions tailored to the unique needs of property managers.

Company Timeline

Founded

Founded by Doret and Elvis Kotherja, selling flight, ferry, bus tickets and insurance. That same year the first group of Albanians traveled to Macedonia! After six months of hard work, and door- to-door marketing, we have achieved much growth and have turned in a short time into one of the leading travel agents in the city of Elbasan, competing with two other travel agencies.

Early Days

We have achieved a very high sales volume of tickets and also became one of the first Tour operators in Albania, offering round trips for Albanians to North Macedonia, Montenegro, and Croatia. Several roundtrips have been organized and the incomes from Tour Operating was even higher than the incomes from the Travel agency. We employed two more staff, to make four in our company.

Digitization

We have been very strong on all segments, became IATA and started to invest in technology and digitization of our company processes and structures. By November, we officially joined the Lufthansa City Center network and participated in their annual Meeting in Dubrovnik. Our source market clients increased tremendously; we had clients mostly from DACH, Nordic, Asia, UK and USA and Canada! Our business borders have been extended to Vienna in the north, Bucharest and Istanbul in the east, Athens and Corfu in the south and Rome and Valleta in the west. First cruise call were handled on a direct contract to Durres and Saranda ports: adventure and active tours, travel segment consolidation, charter flights handling, etc.

 

Launched Spoonbill PMS

In July 2024, we proudly launched Spoonbill PMS, a groundbreaking property management system designed to transform the way properties are managed. Our platform was built with the goal of simplifying operations and enhancing guest satisfaction through advanced technology. Since its launch, Spoonbill PMS has been at the forefront of the industry, continually evolving to meet the dynamic needs of property managers and guests alike. Today, we remain committed to innovation, ensuring that Spoonbill PMS is the trusted choice for properties seeking excellence in hospitality management.

Our Vision

We envision a world where property management is seamless and intuitive, allowing hospitality professionals to focus more on providing exceptional guest experiences and less on administrative tasks. By continuously innovating and evolving our solutions, we aim to set new standards in the industry.

Our Mission

Our mission is to streamline property management operations, enhance guest experiences, and drive business growth through our state-of-the-art property management system. We are committed to delivering a comprehensive, user-friendly platform that helps our clients manage their properties efficiently and effectively.

Our Mission

Our mission is to streamline property management operations, enhance guest experiences, and drive business growth through our state-of-the-art property management system. We are committed to delivering a comprehensive, user-friendly platform that helps our clients manage their properties efficiently and effectively.

Our Vision

We envision a world where property management is seamless and intuitive, allowing hospitality professionals to focus more on providing exceptional guest experiences and less on administrative tasks. By continuously innovating and evolving our solutions, we aim to set new standards in the industry.

Our Values

  • Innovation

    Continuously evolving our software with the latest technology to meet industry needs.

  • Customer Focus

    Prioritizing our clients by listening, understanding, and adapting to their unique requirements.

  • Integrity

    Upholding transparency, honesty, and the highest standards of business ethics in all our interactions.

  • Excellence

    Striving for excellence in our product features and customer support to deliver superior experiences.

About Spoonbill PMS

Our Values

  • Innovation

    Continuously evolving our software with the latest technology to meet industry needs.

  • Customer Focus

    Prioritizing our clients by listening, understanding, and adapting to their unique requirements.

  • Integrity

    Upholding transparency, honesty, and the highest standards of business ethics in all our interactions.

  • Excellence

    Striving for excellence in our product features and customer support to deliver superior experiences.

Working with Spoonbill is simple.

About Spoonbill PMS
Setup

We configure your Spoonbill solution to match your business needs, from property layout to pricing and integrations.

About Spoonbill PMS
Training

Your team receives hands-on training to ensure smooth adoption and confident daily use of the system.

About Spoonbill PMS
Operate

Start running your operations efficiently with real-time data, automation, and full support from our team.

We are fortunate to work with great accomodation structures

Our partners are trusted industry leaders who share our commitment to innovation, quality, and sustainable growth. Together, we create integrated solutions that elevate the hospitality and tourism experience.

Let’s Connect

Ready to elevate your business with smart, integrated solutions? Our team is here to guide you every step of the way.

Contact Us