Features of Spoonbill PMS

Features

Multi Property

The Multi-Property feature in Spoonbill PMS allows you to manage multiple properties with a single login, easily switching between them. Each property maintains its unique settings, enabling you to efficiently manage inventory, guest profiles, and reports across different locations. This streamlined access ensures consistent and effective management for all users.

Fiscalization

The Fiscalization feature, developed by Elite Travel Group and integrated with Spoonbill PMS, is essential for managing compliance with fiscal regulations. It ensures that all transactions, both cash and non-cash, are reported in real-time to the Tax Administration. Each invoice is assigned a unique identification number (NIVF) for tracking and transparency, helping to reduce tax evasion effectively.

Booking Engine

The Booking Engine feature in Spoonbill PMS allows you to position your inventory on your website or Google Business to receive bookings. The inventory is displayed in real-time, and prices can be set for each sales channel, including the application of discounts.

Channel Manager Integration & Distribution

The Channel Manager feature simplifies online distribution by connecting your properties to over 100 Online Travel Agencies (OTAs) and booking platforms. It ensures your inventory, rates, and availability are consistently updated in real-time across all channels, helping you avoid overbookings, reduce manual data entry, and optimize pricing to maximize occupancy and revenue.

Multi Language

The Multi-Language feature in Spoonbill PMS is designed to adapt to user needs, allowing the system to be used in the preferred language of each user. This makes the platform more accessible and user-friendly, enhancing the overall experience for a diverse range of users.

Mobile Application

The Mobile Application feature allows you to access Spoonbill PMS on the go. Whether you're away from your computer, you can easily connect to the cloud via your mobile device anytime, anywhere, ensuring you stay in control of your operations no matter where you are.

Contract Management

The Contract Management feature in Spoonbill PMS handles various hotel relationships, including those with Travel Agencies, Tour Operators, Online Travel Agencies like Booking.com, B2B partners, Bed Banks, and more. It efficiently manages contracts for Guarantee, Allotment, Groups, and other agreements, ensuring smooth and effective management of these essential partnerships.

Extra Items

The Extra Items feature allows you to effortlessly manage and sell additional services or products alongside your core offerings. This feature lets you create and track extra items such as spa treatments, room upgrades, special packages, or merchandise, and seamlessly add them to guest reservations. Whether it's for upselling or providing personalized experiences, the Extra Items feature ensures that everything is integrated into your PMS for smooth billing and inventory management. It helps you enhance guest satisfaction by offering a wider range of options while maximizing your revenue through strategic add-ons.

PoS Management

The PoS (Point of Sale) Management feature is designed to seamlessly integrate your property’s retail and service outlets with your overall management system. This tool enables you to handle transactions across various points of sale, such as restaurants, bars, and gift shops, within your property. It supports a wide range of payment methods, tracks sales in real-time, and ensures that all transactions are automatically synced with your PMS for accurate billing and reporting. The PoS Management feature simplifies inventory tracking, sales reporting, and financial reconciliation, allowing you to offer a smooth and efficient checkout experience for your guests while maintaining full control over your revenue streams.

Maintenance

The Maintenance feature in Spoonbill PMS allows you to efficiently manage room maintenance. You can mark a room as "under maintenance" from the front desk and remove it from inventory to prevent bookings. A work order is then created and assigned to the maintenance staff. The feature also supports detailed reporting and scheduling of maintenance tasks, ensuring timely and organized upkeep of your property.

Housekeeping

The Housekeeping feature in Spoonbill PMS streamlines cleaning services by automatically updating room status from clean to dirty after check-out, assigning housekeeping staff to specific rooms, and providing customizable cleaning checklists. It also generates Night Audit reports at scheduled times, ensuring efficient and organized management of housekeeping tasks.

User Management

The User Management feature allows you to create unlimited users with customizable roles and permissions. This enables you to define access levels manually, ensuring each team member has the appropriate rights based on their responsibilities.

Reports

The Reports feature allows you to generate a wide range of reports, including revenue, daily check-ins/outs, payments, guest data, accounting, reservation lists, and more. It also provides quick access to key information directly on the dashboard, offering comprehensive insights and enabling you to make informed decisions with ease.

Custom Messaging

The Custom Messaging feature allows you to create personalized templates for guests and schedule when they are sent. You can choose to send messages before check-in, upon booking, after check-out, for reservation cancellations, and more, ensuring timely and tailored communication with your guests.

Venue

The new Venue feature in Spoonbill PMS streamlines venue management for properties offering event spaces. It allows users to easily track bookings, manage layouts, schedule resources, and coordinate setups for events like conferences, weddings, and meetings, enhancing operational efficiency and customer satisfaction.

Luggage Storage

The Luggage Storage feature in Spoonbill PMS allows properties to offer secure storage options for guests' luggage before check-in and after check-out. This feature helps manage space allocation, track stored items, and enhances guest convenience, providing a seamless experience for those with early arrivals or late departures.

Human Resources

The Human Resources feature in Spoonbill PMS streamlines employee management, allowing properties to handle staff records, track attendance, manage scheduling, and oversee payroll. This feature supports efficient HR operations, enhancing team organization and productivity across departments.

Warehouse

The Warehouse feature in Spoonbill PMS facilitates inventory management for properties, allowing users to track stock levels, manage orders, and monitor supplies. This feature ensures efficient resource allocation, reduces waste, and helps maintain optimal inventory levels to support smooth property operations.

Lost & Found

The Lost & Found feature in Spoonbill PMS enables properties to efficiently manage items left behind by guests. It allows staff to log, categorize, and track lost items, making it easy to return belongings to their rightful owners. This feature enhances guest satisfaction by ensuring a seamless process for handling lost and found items.

Fact Sheet

The Fact Sheet feature in Spoonbill PMS centralizes all property information, including room types, amenities, and pricing, into customizable templates for professional and consistent presentation. It supports multi-language options, real-time data updates, and seamless sharing in various formats like PDF or HTML. This ensures accurate, visually appealing materials for marketing, client distribution, and partner collaboration.

Food & Beverage

The Food & Beverage Management feature in Spoonbill PMS is a comprehensive solution designed to streamline and optimize all aspects of your property's dining and bar operations. This feature enables seamless management of menus, inventory, orders, and billing, ensuring a smooth guest experience while maximizing efficiency.

Early Bird

The Early Booking feature in Spoonbill PMS empowers property managers to incentivize guests to book their stays in advance by offering exclusive discounts and benefits for early reservations.

Online Check-in

Guests can check in easily after booking by clicking the Check-In button shown on their screen and sent via email. They can upload their ID documents securely, and the system automatically links the uploaded info to each guest in the reservation’s rooming list.